We want you to be totally satisfied with the goods and the service we provide. If you are not satisfied then we would like to know about it; please contact us

This is our policy for returning goods based on a variety of circumstances, please take a moment to read through it.        

If you wish to return any of Goods you have purchased, please refer to our returns policy below. We do not offer refunds but an online shop credit depending on the circumstances.

       1       Returning  goods 

               When you contact us please have the following information at hand:

     1.1    The invoice or delivery note for the goods; goods to be returned are to be returned to:
     1.2    if you do not have this information, you should have the order date and number of the goods. 
     2       Starting the returns procedures
              If you wish to return any goods you have purchased please contact us and we will provide you with 
              a returns reference number you will need to include in the shipment when returning the goods to us.

     3       Returning the goods
     3.1    Pack the goods in the original packaging and/or containers in an adequate and
              safe manner;
     3.2    All goods to be returned are to be returned to:
                        8 Brook Parade
                        Chigwell, Essex 
                        IG7 6PE

     4        Reasons for return
               If you notice that the goods, on arrival:
     4.1     are faulty; or
     4.2     are damaged; or
     4.3     are not what you ordered; or
     4.4     there are some of the goods or part of the goods missing,
               you should either not accept them from the courier or sign the delivery note to indicate 
               the nature of the problem. You should contact us as soon as you become aware of 
               the problem, not more than 3 working days after delivery. 
               On receiving the goods back we may either replace, repair or provide other assistance 
               depending on the circumstances according to our terms and conditions
               We do not offer refunds but will offer an online shop credit depending on the circumstances. 
    4.5      Postage of returns are at your cost, and must be posted via a tracked and insured 
               courier, we recommend Royal Mail (Special Delivery).
               We do not accept responsability for your return until it reaches us. If the return is due to a fault        
               or error on our behalf we will cover this cost 

     5        An important exception to the above
               Our returns policy does not cover goods which are faulty or damaged when the fault or 
               damage is caused by you. This covers situations where you 
               have not followed the instructions for use, have misused the goods, 
               neglected or not taken proper care of the goods or similar scenarios.