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Terms & Conditions

www.debrachigwell.co.uk supplies goods based on the following terms and conditions. By ordering from www.debrachigwell.co.uk or any associated domains or in store you agree to these terms and conditions. 

1.          Introduction

1.1        The meaning of some words used in these terms and conditions 'we', 'us' or 'our' is a reference to and trades under the name of Debra. 'you' or 'your' is a reference to the person whom we are supplying Goods and who is required to pay for the Goods we supply;

'Goods' means the goods you shall buy and which you will pay for.

2.          Making an order

2.1        When you place an order you are making an offer to buy the Goods you have specified at the price stated for those Goods from us. At this stage there is not a binding contract between you and us.

2.2        We will acknowledge your order with confirmation it has been received by email. The confirmation will provide details of what you have ordered, the price that will be charged as well as other information about the progress of your order. At this stage too there will not be a binding order between you and us.

2.3        We will contact you by email to confirm that your goods have been dispatched. This communication will be our acceptance of your order ('Order Acceptance'). At this point there will be a binding contract between you and us at the time the Order Acceptance is sent by us (which may be different to the time you receive it).

2.4        The Order Acceptance will only cover the Goods mentioned in it and may not cover all the Goods you ordered. If this is the case then the offer you made for those Goods will only be accepted when we send a further Order Acceptance.

3.          Price of goods

3.1        We try our best to display accurate and up to date prices on our web site. But occasionally there are errors we cannot state the definite price until we send you the Order Acceptance.

3.2        If the price of the Goods is different at the time we are ready to send the Order Acceptance to the time you placed your order then two things can happen:

             3.2.1    if the price is lower at the time we send the Order Acceptance then we will charge you the lower price and dispatch the goods; or

             3.2.2    if the price is higher at the time we send the Order Acceptance then we will either cancel your order or contact you to ask you either whether you wish to pay the higher price or to cancel your order. If the order is cancelled by us or you then if you have already made any payment(s), we will process a refund.

3.3        When you place an order online you authorise us to debit the credit, debit or other card you specify on your order for the amount of the order at the time we send the Order Acceptance.

4.          Availability and dispatch of Goods

4.1        Any times and dates given for dispatch of Goods (or the length of time that Goods will take to be delivered) are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. If the delay will be substantial or if the Goods will not be available at all for dispatch we will offer you the option either to cancel your order and refund any payment(s) you have made or allow you to choose alternative Goods.

5.          Delivery

5.1        Please refer to our delivery notice  

6.          Limitation of liability

6.1        If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 3 working days of the delivery of the Goods in question.

6.2        If you do not receive Goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the Goods.

6.3        If you notify a problem to us under this condition, our only obligation will be, at your option:

             6.3.1    to make good any shortage or non delivery;

             6.3.2    to replace or repair any Goods that are damaged or defective; or

             6.3.3    to refund to you the amount paid by you for the Goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question under Clause 6.3.3 above.

6.4        You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our site. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.

6.5        Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.          Cancellation rights

7.2        If you wish to return the items, you must send them to us. You must pay the cost of returning the items to us.

7.3        To cancel the contract you will need to send a letter to us. If you cancel the contract orally, you will need to confirm the oral cancellation in writing, details can be found here: Contact us 

8.          Returns

If you wish to return any of Goods you have purchased, please refer to our returns policy. We do not offer refunds but an online shop credit depending on the circumstances. 

9.          Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10.        Contracts (Rights of Third Parties) Act 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

11.        Law and jurisdiction

This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.

VAT Registered: 777887737