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Please note these return policies apply to ONLINE purchases only.
For items purchased in store we do NOT offer refunds.
Debra Chigwell wants you to be totally satisfied with the goods and the service we provide. If you are not satisfied then we would like to know about it; please contact us
This is our policy & guidance for returning goods based on a variety of circumstances, please take a moment to read through it.
If you wish to return any of the items you have purchased, please refer to our returns policy below.
1. Returning Goods
When you contact us please have the following information at hand:
1.1. The invoice or delivery note for the goods; goods to be returned are to be returned to: Debra 8 Brook Parade, Chigwell Essex IG7 6PE
1.2. if you do not have this information, you should have your confirmation email of the original order from us enabling you to refer to details on it.
1.3. You must inform us in writing, or telephone, should you wish to return the goods for a refund (Email is acceptable providing we confirm receipt) within 14 days of receiving your delivery. Sometimes we may take up to 14 days to process your refund.
2. Starting the returns procedures
If you wish to return any goods you have purchased please contact us and we will provide you with a returns reference number you will need to include in the shipment when returning the goods to us.
3. Returning the goods
3.1 It is your responsibility to ensure we receive the goods. Place the goods in the original packaging and/or containers in an adequate and safe manner; Be sure to obtain ‘proof of posting’
3.2 All goods to be returned are to be returned to: Debra 8 Brook Parade, Chigwell, Essex IG7 6PE
4. Reasons for return
If you notice that the goods, on arrival:
4.1. are faulty; or
4.2. are damaged; or
4.3. are not what you ordered; or
4.4. there are some of the goods or part of your order missing, you should either not accept them from the courier or sign the delivery note to indicate the nature of the problem. You should contact us as soon as you become aware of the problem, not more than 3 working days after delivery.
On receiving the goods back we may either replace, repair, or provide other assistance depending on the circumstances according to our terms and conditions.
4.5. Postage of returns are at your cost and must be posted via a tracked and insured courier, we recommend Royal Mail (Special Delivery) We do not accept responsibility for your return until it reaches us. If the return is due to a fault or error on our behalf, we will cover this cost.
5. An important exception to the above, our returns policy does not cover goods that are faulty or damaged when the fault or damage is caused by you. This covers situations where you have not followed the instructions for use, have misused the goods, neglected or not taken proper care of the goods, or similar scenarios.
6. We are not a volume supplier, each item is checked carefully prior to packing, plus we invariably take a minimum of two images of each item at the point of packing. The images are date-stamped & retained. As a safeguard, we will refer to these in the event of you wishing to return the item, depending on the reason.
6A. Each garment is fitted with a clearly visible security ribbon or security cord. This will not detract from you trying on the item. Do not wrench or pull it to remove. If you remove this, we will not accept the return of that item. You should cut the device off when you are keeping the item.
5. Law and jurisdiction
This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales. We have endeavoured to form this policy to safeguard your purchase and ourselves from the acts of unscrupulous customers. Your legal consumer rights are not affected.